terms & conditions

Payment of Fees
All fees are paid monthly/weekly in advance by cheque/cash made payable to Woodside Childrens Nursery Limited. Standing Orders/ Direct Debits can be arranged. Child Care Vouchers are also accepted. A deposit of £150/£100/£50 is required depending on full or part time care you require, which will be retained and deducted from the final invoice when care is terminated.

Invoices will be submitted at the beginning of each month for payment in advance of that months nursery fee. If payment is not made within 7 days of the date on the invoice refusal for care will be enforced and additional charges incurred for late payment.

Deposit monies will be utilised for this shortfall and if appropriate, you will be refunded the difference. The place allocation will be withdrawn and you will not be accepted to return to this Nursery.

Full fees are incurred if a child is off sick for up to 5 consecutive days and 75% of fees for further days up to and including 10 days. If illness is long term further reductions can be made at the discretion of the manager.

Complaints Procedure
If any Parent/Carer should have any cause for complaint they should in the first instance take it up with the Manager and in her absence, the Deputy Manager.

The complaint will be recorded on a complaints record sheet and the matter will be fully investigated. Details of the investigation and any action to be taken as a result and whether the complaint was satisfied, will be fully recorded and a copy of that record will be provided to the complainant.

If the matter cannot be fully resolved to the satisfaction of the complainant, then they will have the right to rise the matter with:

OFSTED Early Years
The Complaints Manger
Royal Exchange Buildings
St Ann’s Square, Manchester M2 7LA
Tel: 08456 40 40 40